Customer Service
- How do we ship?
- Where will we ship to?
- How much is shipping?
- How much is insurance?
- How can I pay?
- Do you accept returns?
- How may I contact you?
- Shipping method and delivery time
- We ship via the United States Postal Service, which on average takes 7-14 days for delivery. If the item is marked special order, it may take up to eight weeks as we order these special from the studio.
- Where will we ship to?
- We will ship anywhere that USPS will ship to. However, due to increasing credit card fraud, we will no longer accept credit cards from non-US card issuing banks.
- How much is shipping?
- Shipping is a flat $5.95 in the USA. Many companies will charge you more shipping based on how much you spend, but when you order through Moonlight Mysteries you only pay one flat charge regardless of the items ordered. This only applies to orders shipped within the USA. Shipping to other countries will vary and we ask you email us for the cost.
- How much is insurance?
- To insure lost and damaged orders can be fully compensated, please add the appropriate level of insurance. We cannot be responsible for lost, stolen or broken merchandise due to postal handling. Also, we are not responsible for any stolen merchandise once a package is delivered at a given delivery address regardless of insurance. The insurance is offered on behalf of the USPS and is only available for US orders.
- How can I pay?
- You may pay with a credit card, bank draft or Paypal account balance. You also have the option of paying by check or money order.
- Do you accept returns?
- We gladly accept returned merchandise and will refund the cost of the returned items minus a 15% restocking fee and the cost of shipping.
- How may I contact you?
- By e-mail: Use our customer contact form.
By mail:
Moonlight Mysteries
PO Box 486
Caledonia, MI 49316
USA
